Reference

How smartkeeda Handles Your Personal Data

When you open an account on smartkeeda and fund it through bKash, Nagad or Rocket, you share certain personal details with us.

Account data protectedbKash, Nagad, Rocket payment privacyNo third-party data salesYour access rights explainedBangladesh-region context

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What We Collect and Why It Matters

smartkeeda Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, email address, mobile number and account wallet details such as your bKash or Nagad number. When you deposit via Rocket, the transaction reference and amount are logged against your account for reconciliation and security purposes.

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We also collect device and session data automatically: your IP address, browser type and pages visited. This helps us detect unusual account activity and keep your session secure. We do not collect more than we need, and we do not sell your personal data to advertisers
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or third parties. Data shared with payment processors like bKash and Nagad is limited to what those processors require to confirm your transaction — nothing beyond that passes through. Our data handling practices apply to accounts where access is permitted under local law and in eligible
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regions. If you are accessing smartkeeda from Bangladesh, your account data is processed according to the terms set out on this page. We retain transaction records for account audit purposes; personal profile data is retained for as long as your account remains active.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security on smartkeeda covers four areas: how your account data is stored, how cookies work during your session, how long we keep records, and what controls you have over your own information. Each area below explains our practice directly.

Account Security and Storage

Your password is stored in a hashed format — we cannot read it, only verify it. Account data including linked wallet numbers for bKash, Nagad and Rocket is stored on secured servers with access controls limited to authorised staff.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and wallet preferences. We do not use third-party advertising cookies. You can manage cookie settings through your browser at any time.

Data Retention and Deletion

Active account data is retained while your account is open. If you close your account, we retain transaction records for the period required by our operating obligations, after which personal profile data is deleted from active systems.

Your Rights Over Your Data

You have the right to access, correct or request deletion of your personal data. Submit a request via live chat or email and include your registered mobile number for verification. We process requests in order of receipt.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a privacy concern about your account, our support team handles these requests directly. Reach us through the channels below. We aim to respond to data-related requests within a reasonable time and will confirm receipt when your message arrives.

Live Chat Open the chat widget inside your account dashboard. It connects you directly to our support team for privacy queries, account data requests and correction notices.

Email Support Send your data request or privacy concern to our support email. Include your registered mobile number — the one linked to your bKash or Nagad account — so we can locate your record.

Account Settings For routine data updates like a corrected name or new mobile number, head to Account Settings. Changes to payment wallet details require wallet verification before they take effect.

Common Questions About Your Privacy on smartkeeda

These are the questions we hear most often about account data, wallet privacy and your rights. If your question is not covered here, reach us through live chat or email.

We share only the minimum required with bKash, Nagad or Rocket to confirm your transaction. We do not share your wallet number with advertisers, affiliates or unrelated third parties.

Yes. Send a data access request via email or live chat with your registered mobile number. We will compile your account and transaction data and return it to you in a readable format.

Go to Account Settings for basic profile edits. If the correction involves a linked wallet number for bKash, Nagad or Rocket, wallet verification is required before the change is saved.

Your personal profile is removed from active systems after the required retention period passes. Transaction records are kept for audit obligations, then also deleted from active storage.

No. Our cookies handle session management and wallet or language preferences only. We do not place advertising cookies or pass browsing data to ad networks.

This policy covers accounts where access is permitted under local law and in eligible regions. If you are in Bangladesh and your access is eligible, this policy applies to your account and data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountsmartkeeda Login InfoFAQ

How smartkeeda Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Data

Common Questions About Your Privacy on smartkeeda

01 Does smartkeeda share my bKash or Nagad number with other companies?

02 Can I request a copy of all the data smartkeeda holds on me?

03 How do I correct a mistake in my account details?

04 What happens to my data if I close my account?

05 Are cookies on smartkeeda used for advertising purposes?

06 Does this privacy policy apply to me if I am accessing from Bangladesh?

Privacy Policy

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